Today’s Which? Survey of rail passenger satisfaction yet again shows that First Capital Connect is the bottom rail company in terms of customer satisfaction, and on cue we have another day of massive rail disruption. Of course we understand that flooding has affected the southernmost part of the Thameslink route. But the question all weary St Albans commuters will ask when they went to a station which had to be shut because of the congestion and no emergency buses till 9.15 is whether this could have been anticipated and whether Brighton-based rolling stock should have been moved north by First Capital Connect to maintain the bulk of the service, with Brighton-based drivers if necessary being taxied or bussed to their trains. Why does there always seem a lack of initiative and anticipation from First Capital Connect? It looks like going the extra mile over the weekend could have paid huge dividends and not let down so many Herts and Beds commuters.
Does First Capital Connect ever go the extra mile?